Meet our team

I am a transformational executive leader with a rich tapestry of experience across multiple industries, focusing on marketing, customer experience management, strategic business planning, and fostering diversity, equity, and inclusion initiatives. My career journey is marked by steering scalable operational processes, enhancing efficiencies, and driving enterprise and revenue growth in dynamic environments.

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At the heart of my professional ethos is a passion for leveraging data analytics and customer feedback to craft strategic initiatives that not only meet but exceed expectations. My tenure at Hartsfield-Jackson Atlanta International Airport, the world’s busiest, sharpened my abilities in managing comprehensive marketing strategies and enhancing customer experiences, serving over 100 million passengers annually. Here, I led a 200-member matrixed team, propelling our customer experience division from $1.7M to $25M in seven years, thanks to innovative marketing strategies and operational overhauls.

 Education is vital to my growth. As an Adjunct Professor at Kennesaw State University, I teach revenue management and data analytics, nurturing the next generation of leaders. Beyond work, I champion diversity, equity, and inclusion, ensuring a positive community impact. My achievements, recognized by FAA and ACI awards, reflect a commitment to uplifting others. With a solid educational background in leadership, an MBA, and a Bachelor's in Tourism & Hospitality Management, I bring a well-rounded perspective to my professional endeavors.